![]() ![]() You can check for a network outage on the Xfinity app, web account portal, or by consulting a website like DownDetector. One symptom of this is still having a Wi-Fi signal but no connection to the internet. If you stop receiving an internet signal altogether, it may be a network outage. If needed, there are many ways to increase your Wi-Fi range, such as long-range routers, Wi-Fi extenders, and good router placement. Use the signal meter on your devices to judge whether or not you have enough Wi-Fi range (aim for three or more bars). See our guides on finding the best spot for your router and moving your router to another room for more info. Some electronic devices, like microwaves, garage door openers, and baby monitors can also interfere with your Wi-Fi signal. This doesn’t mean you have to stress every detail of your home’s composition but try to be mindful enough not to place the router beneath a metal table or behind a fish tank. It’s best to avoid large deposits of these materials between your router and devices as much as possible. Wi-Fi can pass easily through most household materials, but it has trouble with metal, stone, tile, concrete, and water. You also need a router with enough range to reach your devices. If that doesn’t work, you can log in to your Xfinity account in a browser or with the Xfinity app to reset your modem or gateway from their end-this makes sure that your modem is synched up to their network as well.įor a healthy Wi-Fi signal, you need to avoid Wi-Fi obstructions near your router and devices. If you have an Xfinity gateway or modem and router combo device, simply turn it off, wait 10 seconds, and turn it back on. It will reestablish your Wi-Fi network in a few minutes.
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